- Can I pick-up my order from your office?
No, we ship directly to you from warehouses. It would be inefficient to ship the order to our office as there would still be a shipping cost involved and it would take longer for you to receive the item.
- Can my order be tracked?
Please go to the My Account page on our website once you have logged in.
- Can you ship internationally?
No we do not. Our store only operates in Australia.
- Does shipping take longer to Western Australia?
Generally is takes 4-7 days to ship items to Western Australia. The time can vary depending on the time and day that you place the order.
- How long will it take for my item to be delivered?
Generally it takes 1-3 business days for your item to be delivered provided that it is in-stock at the time you place your order. Out of stock items are placed on backorder and will take longer to deliver. Out of stock items are those marked as BY ORDER or with an ETA (Estimated time of arrival). Products that are low on stock may also become out-of-stock by the time your order is placed and payment cleared. We recommend that you contact us to confirm stock levels before placing your order in these situations.
- How much will shipping cost?
Please use the shipping estimate function on our website to determine the shipping cost to your postcode. If your order results in multiple shipments and the estimated shipping cost is exceeds what you reasonably expected, please contact us as we may be able to consolidate shipping on your items.
- Who do you ship with and why?
We only use couriers to shipping items to our customers. The reason we only use couriers is because they provide person-to-person service, which ensures someone is always responsible for the item in transit and we can track the delivery and sort out any issues if they arise.
- Are my Credit Card details secure?
Yes absolutely. We use PayPal for all Credit Card processing to ensure your credit card details always stay secure. You only provide your credit card details to PayPal, which is one of the world's most well regarded and safe financial intermediaries for online payments. By using PayPal you also have access to PayPal's dispute handling systems and procedures for additional piece of mind. These are much more effective and efficient than credit card chargebacks.
- Can I pay using a cheque?
Yes, however please note that we will not dispatch the goods until the cheque has cleared in our account, which can take up to 5 business days. If you do choose to pay by cheque, please choose the Bank Transfer/Deposit as the payment method and send your cheque to our address.
- Do you accept cash on delivery?
No, we do not accept Cash on delivery.
- How long does it take for a Bank Transfer / Deposit to clear?
It generally takes 1 business day for a Bank Transfer to show up in our account unless you are with NAB bank, in which case it shows up the same day (Bank Deposits made at a branch show up instantly). Please keep in mind if you are with a bank other than NAB and make a payment on Friday evening or the weekend, we will only receive your payment on Tuesday morning onwards.
- What are your bank details?
Please go to the Bank Info page on our website for more information.
- What payment methods do you accept?
We accept Bank Transfer and Deposit, Credit Card (MasterCard/Visa) payments and PayPal.
- When will I get a tax invoice for my order?
Please go to the My Account area of our website once you have logged in for tax invoice information. Please be patient as it may take up to a week after you have received your items for the tax invoice to be generated. If you have any questions please email us or contact one of our friendly staff.