Frequently Asked Questions

FAQ Categories:

• General
• Pricing
• Ordering
• Customer Accounts
• Shipping and Delivery
• Payments
• Returns and Warranty Claims
• Contact Information

FAQs:

General

• Do you have a store I can visit?
  No, we are only an online store and do not have a shopfront. This ensures our prices are as competitive as possible.
• Who are Wholesale IT?
  Wholesale IT is an Australian-based Sub-Distributor of Computer Parts, Hardware & Software. Our primary focus is to provide the ultimate in convenience for small to medium service-focused resellers by being a one-stop-shop supplier across the entire range of IT products available on the market, so that you, as a reseller, can get exactly the product you want and don't have to hunt around multiple distributors for the best price.

Pricing

• Are the prices on your website correct?
  The prices on our website are updated multiple times per day and are up-to-date.
• Can I get a discount if I buy multiple items?
  Generally NO, as we already sell at very competitive prices. We will however price match our competitors as per our Price Matching Policy.
• Can you prepare a quote for me?
  Generally we do not prepare quotes, particularly for small orders, as this is very time consuming and does not fit in with our low cost business model. However, we will price match our competitors as per our price matching policy. If you are making a large purchase (i.e. $10K+) we can prepare a quote for you.
• How do i gain access to Wholesale IT pricing?
  To gain access to wholesale pricing you must be an authorised reseller. Creating an account on our website will only give you access to purchase at the listed retail price.
• Is GST included in your pricing?
  In most places throughout the Wholesale IT website, prices are displayed with both the GST inclusive, and GST exclusive amounts. Any prices that are not specifically stated are exclusive of GST. All prices are in Australian Dollars (AUD) and are subject to change without notice.

Ordering

• Do you have the item in stock?
  We endeavour to ensure that our website has the most recent stock count information. This information is updated up to several times per day.
• How do I make an order?
  To create an account you must be an authorised reseller. Please refer to the Ordering and Returns section of our website or contact us for more information on how to become a user.
• How long does it generally take to process my order?
  Your order is processed on the same day or the following day of your placing your order, depending on the time your order was placed. If you placed an order for in-stock items, you will generally receive the items 1-2 days after we receive your payment.
• What happens when an item is out of stock?
  Out of stock items are placed on backorder and will take longer to deliver. Out of stock items are those marked as BY ORDER or with an ETA (Estimated time of arrival). Products that are low on stock may also become out-of-stock by the time your order is placed and payment cleared. We recommend that you contact us to confirm stock levels before placing your order in these situations.
• What is an OEM product and what does that mean?
  An OEM product is a product that is only sold with new PC and hence does not have retail packaging. For software this means that the product can only be sold if it is being purchased for use with new hardware (minimum Motherboard + HDD). You must provide written confirmation that you are purchasing OEM software for new hardware, before we can dispatch the goods.

Customer Accounts

• Do I need to register to purchase from you?
  To create an account you must be an authorised reseller. Please refer to the Ordering and Returns section of our website or contact us for more information on how to become a user.
• How do I recover my password?
  You can use the password recover process on our website. A new password will be generated and emailed to the address associated with your Wholsale IT account.
• How do I update/change my details?
  Please go to the My Account page on our website once you have logged in.
• What if I have forgotten the email I have registered with?
  Please contact us and we can look our system to see what email you have registered with. We will not be able to reset your password for you.

Shipping and Delivery

• Can I pick-up my order from your office?
  No, we ship directly to you from warehouses. It would be inefficient to ship the order to our office as there would still be a shipping cost involved and it would take longer for you to receive the item.
• Can my order be tracked?
  Please go to the My Account page on our website once you have logged in.
• Can you ship internationally?
  No we do not. Our store only operates in Australia.
• Does shipping take longer to Western Australia?
  Generally is takes 4-7 days to ship items to Western Australia. The time can vary depending on the time and day that you place the order.
• How long will it take for my item to be delivered?
  Generally it takes 1-3 business days for your item to be delivered provided that it is in-stock at the time you place your order. Out of stock items are placed on backorder and will take longer to deliver. Out of stock items are those marked as BY ORDER or with an ETA (Estimated time of arrival). Products that are low on stock may also become out-of-stock by the time your order is placed and payment cleared. We recommend that you contact us to confirm stock levels before placing your order in these situations.
• How much will shipping cost?
  Please use the shipping estimate function on our website to determine the shipping cost to your postcode. If your order results in multiple shipments and the estimated shipping cost is exceeds what you reasonably expected, please contact us as we may be able to consolidate shipping on your items.
• Who do you ship with and why?
  We only use couriers to shipping items to our customers. The reason we only use couriers is because they provide person-to-person service, which ensures someone is always responsible for the item in transit and we can track the delivery and sort out any issues if they arise.

Payments

• Are my Credit Card details secure?
  Yes absolutely. We use PayPal for all Credit Card processing to ensure your credit card details always stay secure. You only provide your credit card details to PayPal, which is one of the world's most well regarded and safe financial intermediaries for online payments. By using PayPal you also have access to PayPal's dispute handling systems and procedures for additional piece of mind. These are much more effective and efficient than credit card chargebacks.
• Can I pay using a cheque?
  Yes, however please note that we will not dispatch the goods until the cheque has cleared in our account, which can take up to 5 business days. If you do choose to pay by cheque, please choose the Bank Transfer/Deposit as the payment method and send your cheque to our address.
• Do you accept cash on delivery?
  No, we do not accept Cash on delivery.
• How long does it take for a Bank Transfer / Deposit to clear?
  It generally takes 1 business day for a Bank Transfer to show up in our account unless you are with NAB bank, in which case it shows up the same day (Bank Deposits made at a branch show up instantly). Please keep in mind if you are with a bank other than NAB and make a payment on Friday evening or the weekend, we will only receive your payment on Tuesday morning onwards.
• What are your bank details?
  Please go to the Bank Info page on our website for more information.
• What payment methods do you accept?
  We accept Bank Transfer and Deposit, Credit Card (MasterCard/Visa) payments and PayPal.
• When will I get a tax invoice for my order?
  Please go to the My Account area of our website once you have logged in for tax invoice information. Please be patient as it may take up to a week after you have received your items for the tax invoice to be generated. If you have any questions please email us or contact one of our friendly staff.

Returns and Warranty Claims

• Do your products have an Australian warranty?
  Yes, all the products we sell are new and carry at least 12 months manufacturer warranty in Australia. Some products, for example monitors, may also carry extended warranty.
• How do I check the status of my return / warranty claim?
  You can check the status of your return / warranty claim online on the My Account Page of our website.
• How do I go about returning an item?
  For all product returns, you must visit the My Account section of the website and find the My Returns/Warranty Claims section. From here you will need to initiate a return/warranty claim. Please refer the the Ordering and Returns Policy page for more information.
• What is your return policy?
  We usually will not offer refunds or exchanges for incorrectly selected goods, change of mind, or incompatibility with either hardware or software. We cannot accept any responsibility for such incorrect choices and you are ultimately responsible for the selection of goods to purchase. Any advice, or perceived advice, given by us should be taken as a guide only, and not be relied upon to make any purchasing decisions. It is recommended that you contact the product manufacturer to confirm compatibility with other items.

Contact Information

• How do I contact you?
  You can contact us either via the Contact Us page on our website, Live Help on our website or by email.
• What information do I need before I call you?
  Please have your order number ready and any other information that will assist us in providing the best possible service. If you have not yet made a purchase and are searching for a particular model or part number, please make sure that you have searched for it on our Wholesale IT website.

To find out more about us please visit the About Us page.

To contact us, please visit the Contact Us page.